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Complicated conversations

I often find myself in the middle of complicated conversations. This morning, for example, I called the bank where I'm opening up an IRA for the pathetic amount of retirement money I accumulated while working for the State of Kansas. (And yes, for the record, I looked into just pulling the money out as cash, but apparently that would leave me with about enough money to go get a coffee.) The bank lady who needs to sign my paperwork wanted to know if I would be willing to come in this week.

Me: Yes, any time would be fine. When will you be there?

Bank Lady: Well... [long pause] why don't you tell me when you want to come in?

Me: Okay, how about today at 11:30?

Bank Lady: Oooh, yeah, no, I'm not going to be here.

Me: Okay, how about this afternoon?

Bank Lady: Ooooh, hmm. [long pause] What time this afternoon?

Me: Uh, any time after lunch?

Bank Lady: Oooooh, hmmm.... well, I'll be here from 1-5.

Why is this difficult? She's the one with a schedule, she's the one who will either be at the bank or not be at the bank, why didn't she just bloody tell me when she'd be available? Is that so hard?