Why SunTrust sucks

This has not been a good week for me with regard to customer service. I finally got someone on the phone to help me with SunTrust's online banking. After a series of wildly frustrating basic questions ("Is your computer connected to the internet?"-type questions), she finally diagnosed the problem: my software is too updated for them. She then assured me that if I downloaded Netscape Navigator for Mac, I'd be able to get to their online banking. So, I downloaded Netscape Navigator for Mac. I'm sure it will come as no surprise when I tell you that after doing so, I was still unable to logon to online banking. I'm now on hold (again) to speak with a customer service rep. "Please continue to hold. Your estimated wait time is greater than ten minutes."