My beef with the library

It can't be this difficult. It honestly cannot be this f*%$ing hard to get a book from the library. And yet, somehow, here I sit, completely frustrated. There is a book I need that our library owns. It is not in the stacks and it is not listed as being lost, checked out, or on vacation. The record says, "See Circulation Desk, Library West for retrieval or access." So I went to the Circulation Desk at Library West, whereupon the young man behind said desk told me to fill out the "alternate request form" to have someone retrieve it for me from its current location (presumably Bermuda). I filled out the form. I indicated that the record noted, in effect, that it wasn't located in the normal stacks. And then I got this email: "Dear Patron, We received your request(s) for material(s) from the Library West collection. Our retrieval service is only for items housed in the off-campus storage facility. Items with call numbers A-Z in Library West are accessible and are not retrieved by staff. If you have problems locating an item listed as "not checked out," please see staff at the Library West Circulation Desk." Honestly, it can't be this difficult.