Flunkies and why I hate them

John and I are having a new heating and cooling system put in and in order to pay for it, we opened a home equity line of credit. It's through the bank where we have our mortgage. Along with the line of credit, the bank gave us a checking account, which comes with free online banking. In theory. In practice, when I tried to sign up for online banking, I kept getting possibly the world's most frustrating error message: "An error has occurred while processing your request. Please try again later." When I tried again later, and then again even later, I kept getting the same error message. So I sent them an email and described the problem. Their first line of defense, a flunkie, came back to me and suggested that I clear my cookies from my browser and try again. No such luck. The message I got then was that a server error had occurred. When I emailed them to tell them this, the next line of defense (another flunkie) told me that they only supported AOL, Netscape, Internet Explorer, and Safari. The thing is, I used Safari (and Internet Explorer and Firefox, for that matter) and none of them worked. So at this point, I either give up on online banking or I email them again, whereupon another flunkie will email me back and suggest that it's not them, it's my operating system. Or it's what I'm wearing that's screwing things up. Or the fact that I don't speak Tagalog.